i. FAQ's

The item I want is out of stock. What now?
At Junomojo we try to ensure that our stock levels are sufficient to meet demand, however occasionally some popular items sell fast requiring us to restock the product. If this happens to you, please feel free to email us at info@junomojo.com.au and we will be happy to notify you when the product is next available for online purchase. 

How do I return or exchange a product?

We undertake to replace any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage.

We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within Thirty (30) days of purchase. If undamaged goods are returned to us for exchange, we do not refund any postage and handling charges. Return of undamaged goods for exchange is entirely at your cost and risk.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

Can I change my delivery address after the order has been placed?

Please contact our customer service team via the Contact Us page.

Can I contact someone before placing my order?
Absolutely, we are happy to answer any pre-sale enquiries you may have, please email your request to info@junomojo.com.au.


ii. BROWSE

Can I place an item on hold or layby?
Currently, we do not have an option to layby.

Do you place items on back order?
We don’t currently place items on back order, however, you are welcome to contact at info@junomojo.com.au and we will be happy to notify you when the product is next available for online purchase.

How can I provide feedback on a product?
We would love to hear your feedback on our products. Just hover your mouse over the product to see the rating stars appear. Once they do you will be able to rate and leave a comment.

iii. ACCOUNT

What is your ABN?
19 051 617 031

Will my information be sold to third parties?
Your personal information will not be sold or given to third parties.

How do I update my details on my account?

Simply login here  to update your details.

How do I create an account?

Click here to create an account.

iv. DELIVER:

How can I track my order/purchase?

You will receive email notifications from junomojo.

Do you ship internationally?
Currently, we do not ship internationally.

How long will my delivery take?
Standard Delivery – 7-10 business days between 7am and 5pm Monday to Friday when items are shipped by PWS.
Express Delivery - Before 10pm Monday to Thursday when items are shipped by PWS.
* All prices quoted and displayed on the PWS website are in Australian Dollars (AUD).